Are you the kind of person who notices when something is off and fixes it right away? Do you care deeply about presentation, standards, customer experience, cleanliness, and making sure things are done properly every time?

Melly’s Market + Café is looking for a hands-on Café Operations Coordinator to help lead the daily execution of our café, bakery, and market. This role is ideal for someone who is highly organized, takes initiative naturally, loves structure and systems, and takes real pride in creating a beautiful, well-run environment.

This is not a sit-back-and-direct role. It is a hands-on position for someone who leads through action, notices details, follows through, and helps ensure that our standards are met or exceeded every single day.

At Melly’s, the Café Operations Coordinator plays an important role in keeping the bakery stocked and beautiful, the back of house clean and organized, the market visually appealing, and the customer experience strong and consistent. This person will also work alongside apprentices, helping teach pricing, labelling, merchandising, and other operational tasks in a practical and supportive way.

This is a unique opportunity to bring together your strengths in café operations, hospitality, presentation, merchandising, and leadership in a social enterprise environment that supports adults with intellectual and developmental disabilities in building meaningful workplace skills.

Role Overview

As the Café Operations Coordinator, you will support and lead the day-to-day execution of café operations with a strong focus on standards, organization, product flow, presentation, and customer experience. You will help ensure the bakery is consistently stocked, the market is well merchandised, inventory is closely monitored, waste is reduced, and team members are coached in real time to maintain a high standard of service and care.

Key Responsibilities

1. Café, Bakery & Back of House Operations

• Help lead the day-to-day operations of the café, bakery, and market with a high level of ownership and consistency

• Ensure the bakery is well stocked, visually appealing, and ready for service through strong pull systems and regular oversight

• Maintain high standards for cleanliness, organization, food quality, service, and presentation across all areas

• Ensure back of house spaces are clean, orderly, well maintained, and set up to support efficient service

• Protect and care for equipment, ensuring it is used properly and maintained to Melly’s standards

• Know the menu, systems, recipes, and standards thoroughly and help ensure they are followed consistently

• Notice when something is slipping and address it promptly

2. Inventory, Product Flow & Waste Reduction

• Monitor inventory regularly and maintain a strong understanding of stock levels, product flow, and supply needs

• Support ordering, replenishment, and inventory organization

• Use and maintain strong pull systems to keep products available while minimizing overproduction and waste

• Track waste and help identify ways to improve efficiency and maximize the use of ingredients and product

• Keep recipes updated and organized as needed

• Complete simple inventory and product-related reporting as required

3. Merchandising, Labelling & Visual Presentation

• Ensure the café, bakery, and market are consistently beautiful, well merchandised, and appealing to customers

• Lead pricing, labelling, signage, and merchandising for new and existing products

• Monitor displays and presentation throughout the week and make adjustments to maximize customer appeal and sales

• Bring a strong eye for design, detail, and visual consistency to the customer experience

• Work with apprentices to teach merchandising, pricing, and labelling in a hands-on and structured way

4. Team Support, Coaching & Customer Experience

• Help set the tone for a warm, high-standard customer experience

• Coach staff and apprentices in the moment to maintain quality, consistency, and service standards

• Support training and reinforce operational expectations, systems, and routines

• Work collaboratively with the leadership team and Learning & Development team

• Lead by example through urgency, accountability, professionalism, and follow-through

• Step in where needed to support service, baking, setup, cleanup, or floor execution

Ideal Candidate Profile

This role is best suited to someone who takes pride in ownership, notices what needs attention without being asked, and thrives in a hands-on, high-standard environment.

We are looking for someone who is:

• Highly organized and detail-oriented

• A strong self-starter who takes initiative without needing close supervision

• Passionate about hospitality, presentation, and customer experience

• Naturally responsible, reliable, and consistent

• Drawn to clean systems, structure, routines, and high standards

• Comfortable coaching others in real time and helping maintain accountability

• Always looking for ways to improve efficiency, presentation, and operations

• Creative and thoughtful, with a strong eye for merchandising and design

• Hands-on, practical, and execution-focused

Qualifications

• Minimum 3 years of experience in a café, bakery, hospitality, culinary, or food service environment

• Experience in a leadership, coordination, or supervisory capacity is an asset

• Strong understanding of café operations, inventory, product flow, and customer service

• Experience with merchandising, visual presentation, or retail display is a strong asset

• Baking or café production experience is a strong asset

• Experience supporting seasonal features, menu ideas, or drink development is an asset

• Food Handler certification required

• Experience working with individuals with intellectual and developmental disabilities is an asset, but not required

• Comfortable using POS systems and simple digital tools as needed

• Available to work Tuesday to Saturday

Why Melly’s

Melly’s Market + Café is a social enterprise that provides meaningful workplace training and employment opportunities for adults with intellectual and developmental disabilities. Our café and market are public-facing, fast-moving, and deeply mission-driven. We care about excellence, real skill-building, beautiful spaces, and creating an environment where both customers and apprentices can thrive.

This role is a great fit for someone who wants to be part of something meaningful while helping maintain a space that is organized, welcoming, and held to a high standard.

Compensation & Benefits

• Full-time position, 35-40 hours per week

• Extended health, dental, and health spending account after 3 months

• $22/hr to start. 

Additional Requirements:

• Flexible hours / evenings / weekends may be required for this position.
• Background Check: A Police Vulnerable Sector is a requisite for this role.
• Must be comfortable parking off-site. 

How to Apply

Qualified applicants are invited to submit their resume along with a cover letter to info@mellysworkplace.ca.

In your cover letter, please tell us about:

• your experience in café, bakery, or hospitality operations

• your approach to maintaining high standards and strong systems

• any experience you have with merchandising, presentation, or inventory oversight

• why you feel you are a strong fit for this role at Melly’s

Melly’s Workplace is an Equal Opportunity Employer. 

If you require accommodation in order to submit your application, please contact us at info@mellysworkplace.ca 

We embrace diversity and encourage all qualified candidates to apply.

To apply, please email your resume and a cover letter to info@mellysworkplace.ca.

Note: Only shortlisted candidates will be contacted for an interview.